Have you had a traffic accident? How do you claim compensation?
You are in the right place. We handle the entire compensation claim process.
Can’t talk right now? Request a callback
24/7
Call us directly, or open WhatsApp or Viber to message or call.
Call now +381 63 222 005No service fee if there is no recovery.
A professionally managed claim may lead to fairer compensation, but no outcome can be guaranteed in advance.
Services
Support for all types of claims
Motor liability
Support for injured parties where a road traffic claim is made against the responsible vehicle’s insurer.
Learn moreCasco
Professional support when reporting and managing damage considered under the terms of a casco policy.
Learn moreCMR
Support for carriers, senders and other parties dealing with liability in the carriage of goods by road.
Learn moreCargo insurance
Management of claims for damaged, missing or lost goods insured during transport.
Learn morePublic transport claims
Support for passengers injured or otherwise affected while boarding, travelling on or leaving public transport in Serbia.
Learn moreClaims arising on public spaces
Support for injury and property damage connected with the condition of a road, pavement, green space or another public area in Serbia.
Learn moreFirst steps
What is useful to do immediately
People’s safety always comes first. When circumstances allow, a few calm and well-documented steps can make the later review easier.
-
01
Make the scene safe
Check whether anyone needs help and follow the instructions of the competent services.
-
02
Record the facts
Keep the date, location, participants’ contacts and photographs that can be taken safely.
-
03
Preserve documents
Keep reports, policies, invoices, correspondence and transport records.
-
04
Do not speculate
Record what is known and seek an explanation before making statements you do not understand.
Documentation
A sound review starts with organised facts
You do not need every document before the first call. Submit only basic contact data through the callback form; we will then identify what is relevant.
Resources- Event and participant details
- Photographs and available reports
- Policy or insurance details
- Invoices, estimates and correspondence
- CMR consignment note and transport orders
- Evidence about the goods, packing and delivery
How we work
A clear process and visible progress
From the first review to closure, you receive a clear explanation of the next step and documented, understandable communication.
Learn more-
1
Initial guidance
We discuss the event, participants and documents currently available at no charge.
-
2
Document review
We separate known facts from information that still needs to be obtained.
-
3
Assessment and approach
We consider the policy, claim type and realistic options.
What you can expect from us
- Clear explanation of options and limits
- A documented workflow and next steps
- Responsible handling of contact data
- No unrealistic promises that cannot be delivered
Frequently asked questions
Is the initial consultation free?
Yes. It is free and has no time limit. Any telephone charge depends on your operator and plan.
What does “no service fee if there is no recovery” mean?
The fee for the agreed service is linked to successful recovery under terms explained before work begins.
Must I engage Autohelp immediately?
No. The introductory call helps you understand the situation and a possible next step.
Do you guarantee a higher amount?
No. Professional management may contribute to fairer compensation, but the outcome depends on evidence, policy terms and relevant decisions.
Not sure where to begin?
Leave basic contact details and a suitable time. The introductory call is free and has no time limit.
Request a free call