Skip to content
Menu

Services

CMR

Support for carriers, senders and other parties dealing with liability in the carriage of goods by road.

For carriers and road transport participants

Complex transport facts turned into a clear review process.

CMR matters may involve several contracts, countries and parties. We clarify the route, receipt, cargo condition, reservations, cause and role of each participant.

Situations we can assist with

  • Goods damaged during carriage
  • Full or partial shortage
  • A delay-related compensation claim
  • Recourse or a multi-party claim

Useful first steps

  1. 1.Record the goods and packaging condition when loss is found.
  2. 2.Preserve the CMR note, reservations, photographs and temperature or telematics records.
  3. 3.Notify relevant parties without speculating about liability.

What we usually review

  • CMR consignment note and transport order
  • Invoice and goods specification
  • Delivery reservations and survey reports
  • Photographs, telematics and temperature reports

How we manage the claim

01

Timeline

We establish when goods were received, carried and delivered.

02

Parties

We connect the carrier, principal, sender, consignee and insurers.

03

Claim

We structure evidence, additions and communication.

What can make review harder

  • Missing or unclear reservations on delivery.
  • Losing temperature, telematics or warehouse records.
  • Prematurely accepting liability without reviewing the contracts and facts.

Questions about this service

Is the CMR note the only important document?

No. The order, invoice, reservations, photographs, technical records and correspondence may all matter.

Does Autohelp support international matters?

Yes, where the matter concerns international road transport and can be assessed in the context of Serbia.

Related guides

Guides →

CMR liability insurance and cargo insurance: key differences

A plain-language distinction between road carrier liability and insurance of an interest in goods.

Goods before and after road transport: a photo checklist for packaging, marks and seals

A consistent photo sequence for goods, packaging, marks, pallets and seals in an international transport matter handled in Serbia.

CMR cargo damage: first steps and preserving evidence

A practical sequence for recording damage, shortage or another issue in international road transport involving Serbia.