Short answers before the first conversation
Getting started and fees
Is the initial consultation free?
Yes. It is free and has no time limit. Any telephone charge depends on your operator and plan.
What does “no service fee if there is no recovery” mean?
The fee for the agreed service is linked to successful recovery under terms explained before work begins.
Must I engage Autohelp immediately?
No. The introductory call helps you understand the situation and a possible next step.
Do you guarantee a higher amount?
No. Professional management may contribute to fairer compensation, but the outcome depends on evidence, policy terms and relevant decisions.
Documents and review
What should I prepare for the first call?
A short event description, date, known participants and an overview of available documents.
Can I upload documents through the callback form?
No. It accepts only basic contact data and a short message; a secure exchange method is agreed later.
How long does a claim take?
It depends on claim type, evidence, necessary assessments and the actions of other parties. We do not state a universal deadline.
What if a document is missing?
We first establish whether it is needed and how it may legitimately be obtained or supplemented.
Case access and privacy
How do I track my case?
You receive an access code by SMS. Use it to check the current stage and published updates without personal data or documents.
Does the portal show personal data?
No. It shows no name, vehicle, amount, document or internal note.
What if I lose the code?
Contact Autohelp. A newly issued code immediately invalidates the previous one.
May I send the code in a message?
No. Enter it only in the case-status form and do not share it.
Claim types
Which claims do you handle?
We support all types of claims, including motor liability, casco, CMR, cargo, public transport accidents and damage arising on public spaces.
Do you work with companies?
Yes. Clients may be individuals or companies; CMR and cargo are particularly relevant to businesses.
Are CMR and cargo the same?
No. CMR primarily concerns road carrier liability, while cargo concerns the insured interest in goods.
Do you serve all of Serbia?
Yes. Motor claims are handled throughout Serbia, while CMR and cargo matters may involve international transport.