Event
We build a verifiable timeline of the journey and incident.
Services
Public transport claims
Support for passengers injured or otherwise affected while boarding, travelling on or leaving public transport in Serbia.
For public transport passengers
The event, health consequences and carrier details connected in an organised claim.
A public transport accident in Serbia may involve compulsory passenger insurance, carrier liability or another relevant basis. We first establish where and when it happened, who operated the service and which records exist.
Situations we can assist with
- A fall following sudden braking or turning
- An injury while boarding or leaving a vehicle
- A collision or another incident during a journey
- Damage to personal belongings connected with the event
Useful first steps
- 1.Seek medical assistance when necessary and explain how the injury occurred.
- 2.Notify the driver, operator or competent service and keep the report reference.
- 3.Record the line, direction, time, stop, vehicle identifier and witness contacts.
What we usually review
- Medical records and invoices
- Ticket or other travel evidence where available
- Line, vehicle, operator and incident-report details
- Photographs, witness contacts and correspondence
How we manage the claim
Consequences
We connect medical and other records with the event.
Claim
We identify relevant parties, insurance and reasonable next steps.
What can make review harder
- Leaving without recording the line, vehicle, time or witnesses.
- Delaying a medical examination despite symptoms.
- Assuming that no paper ticket automatically means no possible claim.
Questions about this service
Do I need a paper ticket?
Do not assume that the absence of a paper ticket ends the review. The service, circumstances and available evidence must be considered.
What if symptoms appear later?
Seek medical care when symptoms appear, explain the event accurately and preserve all resulting records.