Damage on a public space in Serbia: documenting the place and consequences

After a fall or property damage on a road, pavement, park or another public space, a close-up of the defect is often not enough. The exact location, condition, event and consequences must be connected.

Health and safety come first

Seek medical help when necessary and prevent further loss when this can be done safely. Urgent measures take priority over photography or data collection.

Show both detail and wider location

Photograph the hole, uneven surface, ice, branch or other problem from several angles, together with the street, building number, junction or another recognisable landmark.

• Wider view of the location
• Detail and approximate scale of the problem
• Consequences without disturbing imagery
• Date, time and weather conditions

Report the municipal problem

Channels vary by municipality. Serbian eGovernment offers municipal-problem reporting for participating local authorities, while Belgrade uses the 11-0-11 Service Centre. Keep the report number or confirmation.

Do not assume which body is responsible

A public area may have a different owner, manager or maintenance body. Before submitting a claim, identify the precise area, responsibility and connection between its condition and the evidenced loss.

Official sources and further reading

• Serbian eGovernment — reporting a municipal problem
• City of Belgrade — 11-0-11 Service Centre